Update (5/12/2005):
As you can see below, Billy from Peerflix responded quickly to this blog entry (although I do find it somewhat intersting that my blog reached customer support faster than email). It sounds like Peerflix is going through some growing pains, and I'll stick with them. I'm very interested in trying out their "My Friends" program.
In the past, I've lauded Peerflix, even to the point where I've been interviewed by the media and this blog entry even linked directly on Peerflix's site.
However, I've received absolutely no customer service from Peerflix over the past 2 months and have therefore canceled my account. Below is the email I just sent to Peerflix:
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HELLO...
I have sent several (over 5) emails about this (ticket LTK3002447026X and others before the ticket system was initiated) and I have yet to receive ONE response to either of my issues. In the past, I've documented my happiness with your service on my blog (www.shanafeltsector.com) and am even listed on your site as a reference. Immediately after I send this email, I will be posting again but in a negative manner to Peerflix.
Here are my issues:
#1, The movie "Old School" has been labeled as "sent to me" since early March. I HAVE NEVER RECEIVED THIS MOVIE AND I'VE ASKED SEVERAL TIMES TO HAVE IT REMOVED AND THE PEERBUX CREDITED BACK TO ME.
#2, I have requested to be switched from the $5/month plan to the $.99/per disk plan.
Please credit my credit card the $5 you have charged me for last month's service and cancel my account.
-Michael Shanafelt